Terms of service

The domain name www.yurarugs.co.in (hereinafter referred to as "Website") is owned by Yura Rugs, a division of Ashoka Creations, which is a partnership firm, with its registered office at H-9(Basement), Mansarovar Industrial Area, Jaipur, Rajasthan 302020.

By accessing this website, you unconditionally agree to abide by our terms and conditions. We reserve the right to reassess or modify these terms and conditions at our sole discretion. Each purchase conducted through this website is subject to these Online Shopping Terms and Conditions. The website is owned and operated by Ashoka Creations, a registered entity under the Companies Act, 1956, with its registered office at H-9 (Basement), Mansarovar Industrial Area, Jaipur, Rajasthan 302020.

Product Visual Discrepancies

While we strive for perfection in our products, visual variations may occur due to individual computer screen settings, such as colors, shades, textures, sizes, and appearances. Customers can request additional product photographs by emailing to yurarugs@gmail.com

Order Placement Acknowledgment and Stock Availability Policy 

Upon placing an order online, it is essential to recognize that the company retains the right to refuse delivery, particularly in cases of stock unavailability. If, for any reason, the ordered items are out of stock or unavailable at the time of processing, the company reserves the right to decline the delivery request. This precaution is taken to uphold transparency and integrity in our transactions. In such instances, customers will be promptly notified of the stock unavailability, and appropriate measures, such as offering alternatives or initiating a refund, will be explored to ensure a satisfactory resolution. This policy ensures a responsible and fair approach to managing unforeseen circumstances related to product availability.

Terms of Sale

• By placing an order, you are agreeing to purchase a Product or a Service on and subject to the following terms of sale. All orders are subject to availability and confirmation of the order price.
• Dispatch times may vary according to availability.
• We reserve the right to refuse any request made by you. If your order is accepted, we will confirm your order via email. When placing an order, you undertake that all details you provide to us are true, accurate and complete, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The costs of products are subject to change without notice and at any time.
• The list price of our products includes the product price as well as any applicable shipping charges.
• Once we have received your payment, the product will be quality checked, packaged and sent out for delivery within 1-7 days.
• Your credit or debit card will be charged before the goods are shipped out. If for any reason we cannot ship the products as per your order, we will immediately inform you via email and refund the value of the particular product.
• Orders once placed are final and cannot be cancelled.

No Refund or Return Policy

• We would like to inform our customers that all sales made through our website are final, and we do not entertain requests for refunds or returns. Once an order is placed and confirmed, it cannot be cancelled, and no refunds will be provided.
• Please make sure to carefully review your order before completing the purchase, as we are unable to accept returns or provide refunds based on changes of mind or preferences.
• Exceptions will only be considered in the rare event of receiving damaged or defective products. In such cases, customers are required to contact our customer support team immediately, providing necessary details and supporting documentation for our review.
• We appreciate your understanding and cooperation in adhering to our no refund or return policy, which allows us to maintain efficiency in our operations and continue providing quality products and services. If you have any concerns or questions, feel free to reach out to our customer support for assistance.

Website Copyright

The website is copyrighted and any form of imitation is strictly prohibited. Yura Rugs holds the copyright for all social media content posted on platforms such as Google Plus, Facebook, Twitter, YouTube, Pinterest, and Instagram.

Our website may contain links to third-party sites for which we are not responsible. We disclaim any responsibility for the material posted on these third-party websites.

You are prohibited from uploading, displaying, hosting, altering, circulating, transmitting, notifying, listing, or sharing any information that:

(a) belongs to someone other than you,

(b) is damaging, troublesome, improper, offensive, lewd, pornographic, paedophilic, slanderous, intrusive of privacy, detestable, or culturally, nationally disagreeable,

(c) harms minors,

(d) infringes patents, trademarks, copyrights, and other exclusive rights,

(e) violates any current laws,

(f) misleads recipients with attacking or foreboding information,

(g) impersonates another individual,

(h) contains software viruses or other computer code intended to disrupt, destroy, or limit the function of any computer resource,

(i) threatens the harmony, honor, shield, safety, or sovereignty of India, encourages associations with foreign states, incites any crime, impedes the investigation of any offense, or belittles any other country.

You shall not create obligations for us or be the cause of our failure (in whole or in part) of the services of ISPs or other suppliers.

Credit/Debit Card Particulars

You acknowledge and confirm the accuracy of credit/debit card details provided for using our services on the website. The provided information will not be used or shared unless required for legal reasons or court orders. We are not responsible for any credit card fraud, and you will be held responsible for potential fraud. The burden of proof shall rest solely on you.

Trademarks

Trademarks, logos, and service marks displayed on the website are our property. Any use of these marks without prior written permission from us or the third party is strictly prohibited. All information, content, and software on our website are protected by copyright. Users are prohibited from modifying, duplicating, distributing, displaying, selling, licensing, or creating derivative works from any content on our website for commercial or public purposes.

Arbitration

In the event of a legal dispute between the company and the customer concerning the individual use of the website or including matters of interpretation, execution, or alleged breach of any provision of this agreement, the dispute shall be referred to a sole arbitrator. The arbitrator will be an independent and neutral third party approved by the Company. The arbitration proceedings will take place in Jaipur, and The Arbitration & Conciliation Act, 1996, will govern the proceedings, conducted in the English language.

Disclaimer Regarding Site and Server Security

The information provided on yurarugs.co.in is offered without any guarantee, conditions, or warranty regarding its accuracy. yurarugs.co.in does not make any representations or warranties of any kind, whether express or implied, concerning the operation of this site or the information, content, materials, or products featured on this site. By using this site, you explicitly agree that your engagement with the content and services is at your sole risk.

Yura Rugs does not provide any warranty that this site or its servers are free from viruses or other potentially harmful components. Yura Rugs, will not be held liable for any damages of any kind arising from the use of this site. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. Users are advised to take appropriate precautions and use reliable antivirus measures when accessing or interacting with the website.

Indemnification Agreement

By using this website, you agree to indemnify, defend, and hold harmless Yura Rugs, its directors, employees, and affiliates from any and all third-party claims, liability, damages, and costs, including but not limited to legal fees and expenses. This indemnification extends to situations arising from your use of the website or any breach of the Terms and Conditions outlined herein.

Complaints

All complaints and disputes will be handled and resolved privately as they arise. You can contact us via mail on yurarugs@gmail.com

Force Majeure Clause

In the event that Yura Rugs is hindered or delayed in delivering a product or performing any part of the services due to circumstances beyond its control, including but not limited to acts of God, war, terrorism, embargo, riots, strikes, lockouts, trade disputes, fires, breakdowns, inclement weather, interruptions of transport, government actions, or delays in the delivery of goods or materials to Yura Rugs, whether caused by similar or different factors as those specified above, Yura Rugs shall not be held liable or responsible for any resulting consequences. This provision is applicable to situations outside Cocoon's control.

Governing Law

The agreement and privacy policy, along with documents incorporated by reference, will be governed and interpreted in accordance with the laws of India, under the exclusive jurisdiction of the courts in Jaipur.